We are not responsible for replacement of your purchased items if your shipment is lost or stolen or damaged in transit. Outside of assistance with tracking your item, we do not guarantee shipments made by mail or delivery service. If UPS shows a package as delivered and you do not have it, we do not offer replacement. We encourage you to insure your package.
For all orders, please allow 1-2 business days for processing regardless of the shipping speed selected. Delivery times do not include weekends or holidays.
All items are 'made-to-order' meaning that preparation and production for your order take place shortly after purchase. This process will increase the delivery time by approximately 1-2 weeks after online purchase date, not including delivery time.
Our lead times should be referred to as a guide only and may be subject to change, due to circumstances outside our control, including supply-side or third-party courier delays. We reserve the right to cancel any order due to any reason such as inventory fluctuations, in which case all funds paid will be returned.
For all orders, please allow 1-2 business days for processing regardless of the shipping speed selected. Delivery times do not include weekends or holidays.
We ship to the international locations offered on our website. We do not allow returns or exchanges for international shipments. All shipping is handled by a third-party vendor as are customs, duty and tax charges.
Florentis is not responsible for any additional duties, taxes, or shipping related expenses for international shipments.
If the recipient refuses delivery of their order due to a customs charge, the package will be considered abandoned and disposed of by the shipping carrier and your order will not be eligible for a refund.
An international order cannot be canceled once the package is in transit.
